FIND ANSWERS TO YOUR TRASHIE QUESTIONS HERE
Welcome to the Trashie FAQ page, where you can find answers to all your questions about our innovative cash back rewards platform and the "internet famous" Take Back Bag.
Take Back Bag
The world's most convenient way to recycle clothing and spark joy!
What is the Take Back Bag?
The Take Back Bag powered by Trashie is world’s most convenient way to recycle old clothing and textiles. Simply buy the bag, fill it with up to 15 lbs of your unwanted clothing, and send it back to us to be sorted and recycled. You'll get $30 in TrashieCash™ per bag to spend on rewards from your favorite brands.
How Does It Work?
When you receive your Take Back Bag, simply fill it with up to 15 lbs of your old clothing and textiles, including items that are worn out or damaged. Then, use the pre-paid shipping label to send it back like an online return and you'll receive $30 TrashieCash™ to spend on rewards from brands you love at Trashie.io. Once we receive the bag, we sort, grade and process the materials for recycling, upcycling, or reusing, ensuring minimal waste.
What Can I Put in the Take Back Bag?
You can include any clothing or textiles, regardless of their condition or brand - Women's, Men's or Kids', we take it all. This includes coats, jeans with holes, hats and other accessories, socks, swimwear, underwear, shoes, bags, sheets and towels. Just make sure it's all clean! We are committed to rewarding you for keeping your old clothes out of the trash.
How Much Does It Cost?
Buy a Take Back Bag for $20. We include all of the reverse shipping and recycling services. No muss, no fuss. We make it easier than an online return.
Where Can I Get One?
You can buy the Take Back Bag at Trashie.io. You can also get a Rainbow 3-Pack with Free Shipping, a Double Rainbow Deal which includes 6 bags for the price of 5 also with Free Shipping, or our Cotton Fabric Scrap Take Back Bag for crafters.
What is the Impact of Each Take Back Bag?
Each Take Back Bag boasts some pretty impressive statistics:
- Saves 15 pounds of landfill waste.
- Reduces CO2 emissions by 151 units from the atmosphere.
- Conserves 1,596 gallons of fresh water.
We are always working to refine our impact measurements so that we can track the progress of the Trashie community.
What happens to my stuff?
We’re committed to finding the next, highest use for your old products. Clothing sent back to us is sorted and processed into over 250 grades and over 90% of it is kept out of landfill. Some items are cleaned and re-sold globally, some are fiber-to-fiber recycled, some fibers are sorted for larger recycling programs, and the rest is down-cycled for various applications like stuffing for punching bags and dog beds as well as fortifying building materials. Our goal is to minimize textile waste and maximize the reuse of resources.
Can I Recycle Non-Clothing Textiles in The Take Back Bag?
Yes, you can include non-clothing textiles such as bed linens and towels in The Take Back Bag. We aim to recycle and repurpose a wide range of textiles to reduce waste.
How can I manage my Take Back Bag subscription?
In order to manage a Take Back Bag subscription, please go to https://shop.trashie.io/account/login
Still have questions?
Get in touch and we’ll help get you the answers you need.
Chrome Extension
We're building the best online shopping co-pilot, chock-full of brands that you love. The more you use it the better it gets.
How does the Trashie Chrome Extension work?
Trashie helps you save money and earn TrashieCash while shopping online. Our Chrome extension finds and applies coupons from over 15,000 merchants, helping you save at checkout. You'll also earn TrashieCash on top of any other existing loyalty programs.
What merchants are part of the Trashie network?
You can earn rewards at over 15,000 online merchants, including popular ones like Net-a-Porter, Glossier, Madewell, Walmart, Macy's, and Kohl's.
How do I get Trashie on my phone or non-Chrome browser?
You can download the Trashie Chrome Extension straight from your phone...but you have to be on a desktop to activate the TrashieCash offers. We don't condone daytime shopping, but we won't stop you from browsing while on the clock.
How do I start saving and earning rewards?
Download the Trashie browser extension from the Chrome Web Store and shop like normal. When a merchant has a TrashieCash offer you'll get notified. Bim, bam boom, as they say in the biz.
When will I see my rewards?
Rewards will appear in your Trashie dashboard within one to seven days after an eligible purchase (sometimes way sooner). Some merchants may take longer to report sales, such as when the product ships or their return window closes. Every snowflake is unique.
How many rewards can I earn from each merchant?
There's no limit to the rewards you can earn from a merchant, but we may contact you if you have multiple pending rewards from the same merchant for security reasons.
Where do I go to see my cash back rewards and payment status?
Check your TrashieCash rewards and account balance in the Earnings dashboard within the Chrome extension. You can manage your account settings there too.
How do I apply coupons?
During checkout, our extension will display available coupons. Click the button, and the best deal will be applied automatically. Boom!
I know I made a transaction, why didn't I earn a reward?
If a sale isn't listed on your dashboard, it's because we haven't been notified by the merchant yet. Contact us at help@trashie.io if it's been more than seven days
What does it mean if a sale is pending?
Pending rewards appear when a sale is completed through a cash back offer. It can take up to seven days for merchants to notify us of the transaction. Some merchants hold sales for verification purposes.
Why is my merchant no longer supported?
Check for ad blockers or firewalls that might affect the extension. If your merchant is still not offering cash back, our relationship may have changed. Email us with brands you'd like us to partner with.
Still have questions?
Get in touch and we’ll help get you the answers you need.
Download Trashie Chrome Extension
Level-up your online shopping and earn rewards with the Trashie Chrome Extension.
